FAQ'S

Frequently Asked Questions:

1. Q: How long does shipping usually take for your horror art prints and canvases?
   A: Our shipping process typically takes between 5 to 14 business days. However, please note that due to unforeseen circumstances, such as supernatural disturbances or occasional dimensional portals, there may be slight delays. We assure you that we do our best to ensure your eerie art arrives safely and promptly.
2. Q: Can I return an item if I'm not satisfied with my purchase?
   A: Absolutely! We understand that not every spirit resonates with every piece of art. If you're not completely satisfied with your order, we accept returns within 30 days of delivery. However, please ensure that the item remains in its original condition and packaging, as we cannot accept returns for any artwork that has been damaged or altered by dark forces.
3. Q: What options do I have if I want to return a product?
   A: When you return an item within the specified time frame, you have a couple of options. We can issue a refund for your purchase, provided the item meets the return criteria. Alternatively, if you prefer, we can exchange the product for another of equal value from our devilishly diverse collection. The choice is yours.
4. Q: How can I initiate a return?
   A: To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us by email at info@thehorrorcore.com. Our team of spectral experts will guide you through the return process and provide you with the necessary instructions to ensure a smooth and eerie return experience.
5. Q: What if my item arrives damaged or defective?
   A: We apologize for any unsettling experiences caused by damaged or defective items. In such cases, please contact our customer service team immediately upon receiving your order. We will work swiftly to resolve the issue by either sending you a replacement of the same item or offering an exchange for another product of equal value. Your satisfaction is our top priority, and we will do everything in our power to rectify any spectral mishaps.

Return Policy:

• Returns are accepted within 30 days of delivery.
• Items must be returned in their original condition and packaging.
• Damaged or altered items cannot be returned.
• To initiate a return, please contact our customer service team at info@thehorrorcore.com.
• Refunds will be issued upon successful return of the item or exchange for a product of equal value.
• Customers are responsible for return shipping costs, except in cases of damaged or defective items.

We appreciate your support and hope that our hauntingly captivating art and photography creations bring a touch of terror to your world. If you have any further questions or need assistance, please don't hesitate to contact us.